Legal
Last updated: August 28, 2026. This text clearly shows the purposes for which personal data processed during order, communication, support, and site usage are handled.
Otobiltek acts as the data controller for personal data processed in relation to the website, pre-payment communication, orders, deliveries, and support processes. The policy applies to visitors, customers, quote requesters, and individuals receiving after-sales support.
Personal data may be processed for product selection, order establishment, payment confirmation, delivery, returns, technical support, prevention of fraud and misuse, post-sales communication, and fulfillment of legal obligations.
Processing activities may be based on the legal grounds of contract establishment or performance, legal obligation, establishment or protection of a right, legitimate interest of the data controller, and explicit consent where necessary.
Data may be shared with payment institutions, cargo companies, e-invoice or e-archive providers, technical infrastructure services, accounting processes, and authorized public institutions only to the extent necessary for the transaction.
Records are kept considering the storage periods stipulated by the relevant legislation, potential dispute statute of limitations, and support needs. Expired records are deleted, destroyed, or anonymized.
Only authorized personnel who need access for business purposes can access personal data. Technical and administrative controls are implemented to reduce unauthorized access to account, order, and communication records.
For the official framework regarding the data security approach under KVKK,KVKK data security obligationspage can be reviewed.
Under KVKK, you can inquire whether your data is being processed, ask for its purpose, request correction of incomplete or incorrect records, request deletion or destruction if conditions are met, and exercise other rights provided by the legislation.
Applications on the contact page can be submitted through channels. Additional verification may be requested to confirm the applicant's identity. Applications within the scope of KVKK are concluded as soon as possible according to their nature, and generally within thirty days at the latest.
For the legal basis of the privacy and illumination obligation,KVKK illumination obligationpage can be reviewed. For email applications, destek@otobiltek.comcan be used.
Card data is processed on the payment institution's own infrastructure. Otobiltek may keep payment results, order status, and necessary transaction records.
Vehicle make, model, year, and transaction expectation information may be processed for product selection, coverage evaluation, after-sales support, and dispute management purposes.
Applications within the scope of KVKK are concluded as soon as possible according to their nature, and generally within thirty days at the latest.