Legal

KVKK illumination text

Last updated: August 28, 2026. This text has been prepared to make visible the data collection, processing, transfer, and application processes within the scope of Law No. 6698 on the Protection of Personal Data.

Data controller

Otobiltek acts as the data controller, determining the purposes and methods of processing personal data collected through the website, orders, pre-payment communication, and support channels.

Purposes of personal data processing

Execution of product selection, pricing, stock, order, delivery, and return processes.
Maintenance of invoice, accounting, warranty, technical service, and after-sales support records.
Evaluation of product coverage with vehicle make, model, year, socket, and intended operation information.
Fulfillment of legal obligations and protection of rights in potential disputes.
Commercial communication and campaign notifications if explicit consent is given.

From what channels is data collected?

Data can be collected through website visits, order screens, payment step outputs, phone calls, emails, WhatsApp, support requests, cargo delivery process, and technical infrastructure records.

Even if the collection method changes, the processing scope is evaluated as being related to the processing purpose, limited, and proportionate.

Legal grounds

Data is processed based on the legal grounds of contract establishment or performance, fulfillment of legal obligation, establishment, use, or protection of a right, legitimate interest of the data controller, and explicit consent where necessary.

Transferred parties

Personal data may be shared with cargo, payment, e-invoice or e-archive, technical infrastructure, accounting, legal, and authorized public institutions only to the extent necessary for the relevant transaction.

Storage period

Records are kept for the periods specified in the relevant legislation, taking into account invoicing and commercial record obligations, consumer transactions, potential dispute statutes of limitations, and support needs. Records that have expired are deleted, destroyed, or anonymized.

Application rights

You can apply through Otobiltek communication channels to exercise your rights within the scope of KVKK. Identity verification and concretization of the request may be required for the application to be evaluated.

Applications are responded to as soon as possible according to their nature, and in principle, within a maximum of thirty days. For applications via email destek@otobiltek.com can be used.

For the official frameworkKVKK illumination obligationandanswering data subject applicationscan be reviewed.

Frequently Asked Questions

What information is requested for a KVKK application?

Identity, contact, and request subject information may be requested to ensure the application belongs to the correct person and to clarify the request.

Is vehicle make and model information considered personal data?

Vehicle and operation information alone may not always be personal data; however, when associated with an order, communication, or user record, it can become part of the personal data processing process.

What happens if I don't receive a response to my application?

If the application to the data controller is rejected, found insufficient, or not answered within the legal period, the application and complaint channels within KVKK legislation can be used.

Delivery and returns: Delivery process, right of withdrawal, return steps, and digital product exceptions.
Distance selling agreement: Order, payment, delivery, withdrawal, additional fee, and dispute sections.
Terms of use: Site usage, product information limitations, intellectual property rights, and user obligations.