Delivery process
After order confirmation, the product is prepared according to payment and stock status. The delivery address, invoice information, product quantity, and package contents are clearly shown in the order record.
In distance selling, the delivery of goods shall be performed within the promised period, unless expressly stated otherwise, and in any case, not exceeding thirty days. In cases where the supply of the product becomes impossible, the notification and refund steps within the scope of the relevant legislation shall be applied.
- The delivery time may vary depending on the cargo company, delivery address, and operational intensity.
- If there are signs of crushing, tearing, wetting, or impact on the delivered package, a report must be prepared in the presence of the cargo officer.
- Claims of missing accessories, wrong product, or physical damage must be reported to Otobiltek without delay after delivery.
Right of withdrawal
Buyers who are consumers can exercise their right of withdrawal within the conditions stipulated in the distance selling legislation. The general rule is a period of fourteen days from delivery; in cases such as separate delivery or multi-part shipment, the special start dates stipulated in the legislation apply.
It is sufficient to transmit the withdrawal notification in writing or via a durable data carrier within the period. The consumer is obliged to return the goods within ten days from the date they sent the withdrawal notification.
Refund and return shipping process
The refund shall be made within fourteen days in principle, within the framework stipulated by the legislation, from the date the withdrawal notification reaches the seller. The refund shall be made in a manner consistent with the payment method used by the consumer for the purchase.
When the carrier specified for returns in the preliminary information is used, the consumer cannot be held responsible for return costs. If the specified carrier does not have a branch in the consumer's location, a solution will be provided without additional cost for the return process.
Products considered non-returnable or with limited returns
For diagnostic devices, software licenses, and activation products, the return evaluation is based on the license and usage status as well as the physical condition of the product. Some products may fall under the exceptions in the legislation.
- The right of withdrawal may be limited or unusable if performance has begun for licenses, credits, and digital rights assigned to the device, user, serial number, account, or vehicle.
- Returns are not accepted for licensed products for which a license code has been generated, device activation has been performed, a software account has been opened, or an update/technical service has been initiated, except for rights arising from defective goods.
- If the protective band, seal, license card, or single-use code has been opened and the product has lost its suitability for resale, the return may be restricted.
- For products that have been installed, online registration opened, or for which the license process has been initiated, technical support, service, or warranty processes may be applied instead of returns.
- For products returned with damaged items, missing accessories, erased serial numbers, or signs of heavy use, a depreciation assessment will be conducted.
Technical usage and warranty information for Ancel S300
Ancel S300 is a professional and technical service equipment. Warranty conditions specified in writing by the manufacturer or importer are reserved; Otobiltek does not provide any additional commercial warranty commitment. Mandatory rights regarding defective goods in consumer transactions covered by Law No. 6502 are reserved.
Malfunctions arising from use contrary to the user manual or external influences may be considered outside the scope according to the results of a technical inspection conducted in accordance with the legislation.
Corporate sales
In orders placed for commercial or professional purposes, the buyer may not have consumer status. In such cases, return and withdrawal requests will be evaluated separately within the framework of the invoice type, sales document, and relevant commercial legislation.
Return application
For return requests, the order number, full name or company name, product name, delivery date, reason for return, and, if possible, photos of the product and box should be shared. The product should not be sent cash on delivery before the return process is clarified.
For official informationMinistry of Trade distance contracts informationcan be reviewed.
Frequently Asked Questions
What is the general withdrawal period?
The general rule in consumer transactions is fourteen days from delivery. In cases such as separate delivery or multi-part delivery, the special start dates stipulated in the legislation apply.
Who covers the return shipping cost?
If the seller has specified a carrier for returns in the preliminary information and the return is made through this carrier, the consumer cannot be held responsible for the return costs.
Are digital products with activated activation codes returnable?
Returns are not accepted for licensed products for which a license code has been generated, device activation has been performed, a software account has been opened, or an update/technical service has been initiated, except for rights arising from defective goods.
Related pages
- Distance selling agreement: Order, payment, delivery, withdrawal, additional fee, and dispute sections.
- Terms of use: Site usage, product information limitations, intellectual property rights, and user obligations.
- KVKK illumination text: The purposes, legal grounds, and channels for processing personal data.
