Distance selling agreement

Parties and subject

This agreement regulates the basic rights and obligations related to the sale and delivery of the ordered product or service between the buyer who places an order electronically via Otobiltek and the seller.

Product and price information

The product name, quantity, unit price, total price, payment method, delivery address, and any shipping or additional service fees are shown to the buyer during order confirmation. Price and stock information are evaluated based on the record at the time of order.

Additional payments and explicit consent

If there are options that incur additional service, shipping difference, or extra charges beyond the principal product price, these must be selected with the explicit consent of the consumer. Pre-selected additional fee items cannot be unilaterally imposed on the consumer.

Electronic devices, software, and licensed products

• For diagnostic devices, the box contents, accessories, serial number, license, and update scope may vary by product.
• The right of withdrawal may be limited or unusable if performance has begun for software, licenses, subscriptions, activations, and digital services assigned to the device, user, serial number, or account.
• Returns are not accepted for licensed products for which a license code has been generated, device activation has been performed, a software account has been opened, or an update/technical service has been initiated, except for rights arising from defective goods.
• The buyer accepts that the vehicle make, model, year, and the scope of the intended operation may affect the product's usability.
• In the absence of a seller or manufacturer warranty period specifically stated on the MUCAR BT200 product card, this information is shown to the buyer before ordering; mandatory legal rights arising from defective goods are reserved. The scope of the application, subscription, software, and vehicle compatibility do not replace the warranty period.

Delivery and performance

The goods or services subject to the order shall be performed within the promised period from the date the order reaches the seller. For goods sales, this period shall not exceed thirty days in any case, as required by legislation.

In cases where performance becomes impossible, the buyer will be informed, and the collected payments will be refunded within the periods stipulated by legislation.

Withdrawal and return

Buyers who are consumers can exercise their right of withdrawal under the conditions stipulated in the legislation. The right of withdrawal may be limited for digital products that are not suitable for return due to their nature, are instantly performed electronically, have been activated, or have been personalized for the individual, account, or device. For licensed products for which performance has begun, returns are not accepted, except for rights arising from defective goods.

Return inspection for physical devices is carried out considering the product's box, accessories, serial number, license activation, and suitability for resale. For detailed proceduresdelivery and return page is used as a basis.

Dispute resolution

In consumer transactions, the buyer can apply to Consumer Arbitration Committees or Consumer Courts within legal monetary limits. For commercial purchases, general provisions may apply depending on the nature of the invoice and contract.

For official informationMinistry of Trade distance contracts informationcan be reviewed.

Frequently Asked Questions

Related pages

• Delivery and returns: Delivery process, right of withdrawal, return steps, and digital product exceptions.
• Terms of use: Site usage, product information limitations, intellectual property rights, and user obligations.
• KVKK illumination text: The purposes, legal grounds, and channels for processing personal data.